Staying at the peak of your career or business endeavor is not a walk in the park. Year in, year out, you are looking to outperform your past metrics, beat the competition, and make a profit. That’s not forgetting how much you must do to satisfy both employees, customers, and partner organizations all at once.
However, it’s obvious that many companies are distraught from the impact of the pandemic. As a result, it’s tough for most business leaders to share the grit and motivation of past years. Yet, F.H. Cann & Associates is showing that they are positioning themselves to be leaders even in a challenging post-pandemic world.
Not wanting to miss out on the secrets for the firm’s motivation, we had a chat with its representatives.
What do you do at F.H. Cann & Associates?
At F.H. Cann & Associates, we provide top tier accounts receivable management and call contact center services for companies across the finance, healthcare, and education sectors of the country. As a testament to the consistent quality of our service offerings, we were recently listed in the Inc 5000 list for the fastest-growing private companies.
We have the best of employees on our projects. And, we one day, hope to be the world’s leader in customer call service and business process outsourcing.
What is F.H. Cann & Associates’ secret to staying at the tip of their business?
We at F.H. Cann & Associates have a recipe for success. We don’t just stumble on productivity and success. Our game plan ensures that we achieve success and stay consistent. The plan is simple – we build a customer-centric model.
We understand that our organizational culture and employees may be there for a long time. But our customers and clients won’t be the same forever. So, we have flexible systems and processes to always adjust and satisfy our customers always.
How do you plan on staying motivated and successful in the new year?
Everyone is coming into the new year with resolutions. We’re not missing out on the train. We’re hoping to focus on our employees and give them a reason to want to put out the best this year. We plan to give deserving breaks, celebrate hardworking staff, and remind our workers that they are a part of the business’ progress.
Our workers and top staff will also get bonuses and necessary recognition to help them stay committed. Not least of all, we want to build our brand image too. We’ll be showing customers how well we do our jobs so we can get the best clients in the new year.
What challenges did you face in business last year and how did you overcome them?
We faced quite a number of problems. I think the most important of them would be an increased demand for call center services. It stretched the workforce to a great extent.
To remedy this, we engaged in self-help procedures and strengthened our employee base. One of the best decisions we also made was to improve information about call center services and our firm’s culture whioch we always highlight on our blog.
Where do you see your firm in the new year?
We hope to be ranked higher by industry regulators. We also hope to attract more partner firms, improve our service offerings, and achieve 100% business growth from the past year.