A good salesperson knows that it’s not enough to accept a sale as it is without trying to aim for more. Many customers are willing to increase their sale; in some cases, by significantly more – all you have to do is ask.
The challenge becomes then knowing how to increase your sale without becoming overly pushy. It’s important to know the right tactics that won’t come across as overly pushy.
We all know the scenario of the overly pushy salesperson who pushes things too far and ends up scaring a customer away. The goal is to be anything but that. Believe it or not, there are ways to upsell your customers without having to push them to the edge.
Take a look at some of the best tips for upselling your customers without making them feel uncomfortable.
Get An ATM Machine
Many customers shop with cash only. In some cases, your customer may see something they like as they walk out of the store, only to realize that they ran out of money. Having an ATM in your store makes it possible to have instant access to cash to increase the sale.
Another scenario is if your customer has already run their card and wants something else, they may not want to run their card twice because of the fees attached. Therefore, an ATM makes it possible for them to grab cash rather than having to run the card yet again.
Sometimes the most effective way to get people interested in buying from you is building trust through communication. The longer and more in-depth a conversation is, the more that they’ll be likely to stay in your store and add more to their cart.
Not only that, but they’ll be more likely to come back if they know they’ve built a relationship with you. Make sure that you’re genuinely conversing. If you’re insincere or coming across as overbearing, then it won’t be long until they get turned off and walk out.
Rather than trying to force a conversation for the sake of talking, why not discuss something that sincerely interests you?
Once you’ve built rapport with your client, then it’s simply a matter of asking if they’d like to buy something else. It helps if you offer something that has a reason behind it that benefits them, rather than just for the sake of making an additional sale.
Offer them an item that’s an interesting price, or perhaps it’s a product that goes in tandem with the one they’re buying. Be friendly, not overly pushy, and above all, be confident! The worst that a customer can do when you ask them to buy something else is say, “no”!